NCERT BOOK - 2 BUSINESS FINANCE AND MARKETING

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Case Studies - (Chapter- 3) Business Environment , BST Class 12

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Case Studies - (Chapter- 3) Environment Q. 1. Mr. Ajay after completing MBA from USA comes to India to start a new business under the banner Ecom Creations Ltd. He launches a new product in a e-learning for senior Secondary School students in Commerce stream, which already has n established market in UK and USA but not in India. His business starts flourishing in India. Now more Indian companies entered into the market with other subjects also. Identify and quote the lines from above para which highlight the significance of understanding business environment. (4 marks) Ans. ● “Comes to India to start a new business … launches a new product in e-learning for Senior secondary school students in Commerce stream.” 1. It helps in assisting in planning and policy formulation. 2. It helps the firm to identify opportunities and get the first mover advantage. ● “His business starts flourishing in India.” 1. It helps in improving performance. ● “Now more Indian companies entere
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Case Studies – (Chapter - 12) Consumer Protection, BST

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                          Case Studies – (Chapter - 12) Consumer Protection Q. 1. Harish purchased a medicine from ‘Hari Govind Medical Stores’ for his son who had high fever. Even after giving the medicine his son’s condition did not improve and he had to be hospitalized. Doctor informed Harish that the medicine given to his son was spurious. Harish complained about this to ‘Hari Govind Medical Stores’. As a result, ‘Hari Govind Medical stores’ decided to file a complaint against the manufacturer in the consumer court. Can ‘Hari Govind Medical Stores’ do this? Give reason. (1 mark) Ans. No, ‘Hari Govind Medical stores’ cannot file a complaint against the manufacturer in the consumer court. The Medical Stores is not a consumer since it buys medicine for re-sale or commercial purpose. Q. 2. Your mother purchased a colour television for Rs. 70,000 without cash-memo from an authorized dealer of the manufacturer with a guarantee that the television will be replaced with a ne
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Case Studies - (Chapter 6) Staffing, BST Class 12

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                                         Case Studies - (Chapter 6) Staffing Q. 1. “Our assets walk out of the door each evening, we have to make sure that they come back the next morning.” This statement relates to which function of management. Explain the importance of this function. Ans. Staffing. [For importance of function refer on page no. 156.] Q. 2. In a company all recruiting, screening and training process for data entry, etc. are done by one officer only. Their competitor was attracting most qualified employees. As a result this company had to choose from candidates who have soft skills and less qualifications. On the basis of above case answer the following questions: (i) What problem do you see company is facing? (ii) How can this problem m be solved? Ans. 1. This company has failed to recognize the human resource approach. This approach considers human resources as most important factor. They are dependent on personnel office for all the activities where
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